Gâteau de Voyage Flavour of the Month – Pistachio Rose

Help & Info

Deliveries and Pickups

Simply head to the pick up window at The Annexe- 43 Riley St and quote your name and order number to one of our friendly team members.

We deliver our cakes to Sydney Metropolitan areas. If you’re unsure whether we deliver to your area, please contact us. 

We also offer delivery nationwide for our Gateau de voyage and some Pantry products.

Standard is between 10AM-6PM
Express is within 3 hours – price is x2
Immediate Priority is within 1-1.5 hours – price is x3

You will need the full name and order details of the person you are collecting for.
Please bring a copy of the order confirmation as this will make the collection of your cake a lot smoother.

Unfortunately, we are unable to take orders from the collection window.
If you have time, feel free to jump in the queue and we’ll take your order and handover your preorder at the same time.

You will receive tracking details from our third-party courier provider via email.

We use a third-party courier service which means we cannot guarantee a specific delivery time within their standard window (10AM-6PM). If you’re willing to pay extra, we can book you in for an express delivery at x2 the cost of the standard delivery (3-hour window) or immediate priority delivery at x3 the cost of the standard (1-1.5 hour window). Let us know your suburb, and the items you’ve ordered and we can give you advice about whether this is possible.

NO. The road in front of the Annexe is a bus zone and no-stopping area so it is both unsafe and illegal to park there. We don’t want you to get hurt or fined! There are 1p, 2p and ticketed spots to be found on Riley St, Crown St and Broughton Lane. Alternatively, there are Wilson car parks at the Domain, St Mary’s Cathedral and 70 Riley St.

Pick up is only available at The Annexe: 43 Riley Street, Woolloomooloo

Returns, Refunds and Exchanges

If for any reason you are not completely satisfied with an item, please email or call us immediately. If outside of business hours – please place the product in the fridge and send an email (with a photo or two) to orders@flourandstone.com.au so we have an instant record of the problem and then call us as soon as possible the next day. Due to the perishable nature of our products we cannot accept returns made more than 24 hours after the original delivery date. Return shipment costs are the responsibility of the buyer.

Returned goods must be delivered to us unconsumed (unless the complaint was a quality issue related to having tried the product) or you may not be eligible for refund. We cannot be held responsible for items damaged or lost in return delivery, therefore we recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the item(s). Please allow up to 1 week for your return to be processed.

To advise of a product or delivery issue please email or call us the same day as your order pickup or delivery. We are a friendly bunch, so let us know if you are not completely satisfied and we will certainly try to resolve the issue for you.

If you have any other enquiries, don’t hesitate to get in contact at
hello@flourandstone.com.au

 

FAQs

ONLINE ORDERS

This depends on what you are trying to order. The latest you can get a preorder in is 12pm the day before (Saturday noon for Monday orders). However, we need 48 hours for some products and because we are a small bakery we have a limited capacity for how many cakes we can bake.

This might be for a number of reasons.

Firstly, it might be because we aren’t making what you are after that day. For instance we make our Family Chocolate cake on Fridays and Saturdays which means that you wouldn’t be able to place an order for a Tuesday.

Secondly, we may not have opened orders for that date yet – we add new dates about 30 days ahead.

Lastly, it is possible we have already sold out of that item for the day you are trying for.

We strive to stay small and make everything from scratch which means we have a limited amount of high quality products we can make each day.

On an average Saturday we can reach capacity by Tuesday and when it is a very busy time like Easter or Christmas orders can fill up two weeks ahead.

If you know when you need a cake for, place the order as soon as orders open up (about 30 days prior). If you are the one responsible for the birthday cake don’t delay.

We make whole cakes everyday but the options can be limited.

If you call us on the day we can let you know what whole cakes we have available.

That depends on what you have ordered. We require between 24-72 hours to prepare your order so it may be too late – but send us an email or give us a call and we can let you know if it’s possible.

No, we don’t write directly on our cakes or make any customisations or variations to our cakes. But you can add one of our signature hand iced Gingerbread Cake Plaques to customise your order with an edible special note for $9. Kindly check here: https://flourandstone.com.au/products/cake-plaque/

Though we can tier some of our cakes, unfortunately, we don’t customise them which means they’re available as it is. It’s best that you assemble it yourself as it is precarious to travel a tiered cake. We would hand them over in two separate boxes as they are best assembled on site. We charge an additional $50 fee to insert structure dowels in the base cake.

Yes, you can and we recommend that you call the office at least 48-72 hours for any of this because we have certain numbers that we can only do for this type of order.

We have a few options to meet your dietary needs, however, keep in mind that our products are made in an environment where lots of other lovely things containing eggs, sesame seeds, soy, tree nuts and gluten are made and, therefore, may contain traces of these allergens.

We deliver our cakes to Sydney Metropolitan areas. If you’re unsure whether we deliver to your area, please contact us. We also offer delivery nationwide for our Gateau de voyage and some Pantry products.

Simply head to the pick up window at The Annexe- 43 Riley St and quote your name and order number to one of our friendly team members.

Standard is between 10 AM – 6 PM
Express is within 3 hours
Immediate Priority is within 1 – 1.5 hours

You will need the full name and order details of the person you are collecting for. Please bring a copy of the order confirmation as this will make the collection of your cake a lot smoother.

Unfortunately, we are unable to take orders from the collection window. If you have time, feel free to jump in the queue and we’ll take your order and handover your preorder at the same time.

We use a third-party courier service which means we cannot guarantee a specific delivery time within their standard window (10 AM – 6 PM).

If you’re willing to pay extra, we can book you in for an Express delivery (3-hour window) or Immediate priority delivery(1 – 1.5 hour window). Please choose this option in the checkout or contact us.

You will receive tracking details from our third-party courier provider via email.

NO. The road in front of the Annexe is a bus zone and no-stopping area so it is both unsafe and illegal to park there. We don’t want you to get hurt or fined! There are 1p, 2p and ticketed spots to be found on Riley St, Crown St and Broughton Lane. Alternatively, there are Wilson car parks at the Domain, St Mary’s Cathedral and 70 Riley St.

We love providing you with lots of variety when it comes to cakes, pastries and sweet treats. Unfortunately this means we have a set production schedule for all our specific creams, fillings, icing, pastry making and cake baking. Please see our Product Calendar for product availability.

No, pick up is only available at The Annexe: 43 Riley Street, Woolloomooloo

Requests for order cancellations need to be made by phone or email. We’re unable to cancel orders once production has started on your order.

We require:
24 hours’ notice to cancel orders under $50
72 hours’ notice to cancel orders over $50
1 week’s notice for catering orders and orders over $250

Store credits will be issued if production has not started on your order. We are not able to issue store credits if the cancellation request is not made within the above time frames.