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Pickup Instructions

Time to collect? Here’s how…

 

On the day

Skip the queue!
All preordered items are available for pickup directly from our dispatch window at 43 Riley Street.
Keep an eye out for other customers collecting their coffee and treats from a small hole in the wall, this is where you’ll find your order!

When you arrive at the window

Simply quote your name and type of cake to one of our friendly front of house team. You may be asked for further details to identify your order so make sure to bring a copy of your order confirmation or order summary.

You should have received an order confirmation and tax invoice by email upon checkout, this contains all the necessary information to complete your pickup.

Running Late

Don’t panic! If you miss your pickup time, we may give you a call in the afternoon to make sure you haven’t forgotten to pop by. Otherwise you can pick up your order anytime before the store closes.

Arriving early

Our cakes are all baked, cooled, layered and boxed on the morning and with so many cakes flying out the door each day at Flour and Stone any alterations to the pick up times cannot always be accommodated.

Please make sure to check the pickup time on your order along with the product information on our website, some or all of your items may not be ready until your allocated pick up time.

I’m picking up for someone else…

You will need the full name and order details of the person you are collecting for. Please bring a copy of the order confirmation as this will make the collection of your cake a lot smoother and will help prevent delays.

Can I order items from the counter when I pickup my preorder?

Unfortunately we are unable to take orders from the collection window. If you have time, feel free to jump in the queue and we’ll take your order and handover your preorder at the same time!

 

If you have any other enquiries regarding your pickup, don’t hesitate to get in contact at
hello@flourandstone.com.au