Delivery turnaround times
Any orders placed before 12pm (unless we have reached capacity) can be shipped or collected in store the next business day (Monday orders close 12pm on Saturdays). Our current delivery window during lockdown is 10:00AM – 6:00PM). Deliveries leave our bakery at the time when all the products you have ordered are ready. For example, Vanilla Slices aren’t ready until 10:00.
We base delivery costs (automatically calculated at checkout) on the total order weight and delivery location within metropolitan Sydney. All deliveries must to be a home or business address which will be attended on the day of requested delivery. We are unable to deliver to PO boxes (except for our book).
Our delivery service doesn’t operate on weekends. All orders for Saturday must be collected from our store at Riley Street, Woolloomooloo and we are unable to offer order pickups from our Saturday market stalls.
Requests for order cancellations need to be made by phone, email or through direct contact with one of our managers.
We’re unable to cancel orders once production has started on your order. We require:
24 hours’ notice to cancel orders under $50
72 hours’ notice to cancel orders over $50
1 week’s notice for catering orders and orders over $250
Store credits will be issued if production has not started on your order. We are not able to issue store credits if the cancellation request is not made within the above time frames.
Refunds are only issued if we have made an error on your order or you are unsatisfied with your purchase (see below).
Returns, refunds and exchanges
If for any reason you are not completely satisfied with an item, please email or call us immediately. If outside of business hours – please place the product in the fridge and send an email (with a photo or two) to email@example.com so we have an instant record of the problem and then call us as soon as possible the next day. Due to the perishable nature of our products we cannot accept returns made more than 24 hours after the original delivery date. Return shipment costs are the responsibility of the buyer.
Returned goods must be delivered to us unconsumed (unless the complaint was a quality issue related to having tried the product) or you may not be eligible for refund. We cannot be held responsible for items damaged or lost in return delivery, therefore we recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the item(s). Please allow up to 1 week for your return to be processed.
To advise of a product or delivery issue please email or call us the same day as your order pickup or delivery. We are a friendly bunch, so let us know if you are not completely satisfied and we will certainly try to resolve the issue for you.
Do you have a brick and mortar location?
Yes – our bakery and cafe is located an easy walk from the Sydney CBD on Riley Street, Woolloomooloo. We also have Saturday market stalls at Carriageworks Farmers Market and Northside Produce Market. Go to our contacts page for full details including opening hours.
Orders close daily at 12pm (Monday orders close 12pm on Saturdays). Book a delivery for weekdays. Courier charges are based on the delivery location within metropolitan Sydney.
In store pick up available from 9am. Minimum order $25.